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Feedback
that asks
back.

Your users have more to tell you. Tellpin’s AI agent asks relevant follow-ups, then turns the conversation into insights your team can use.

See the agent at work
Visitor

“It’s broken.”

Tellpin

What were you trying to do when it stopped working?

Pay on my phone. It freezes when I choose Apple Pay.

Mobile checkout stalls
after selecting Apple Pay.

CheckoutBlocks a purchase

A vague comment
is just the start.

“The export is broken.”

A failed download? The wrong file? There’s a missing piece.

Original feedback
Tellpin follows up

First, find out what “broken” means.

What happens when you export, and which format are you using?

An export problem. Cause unclear.

Bug report

From “it’s broken”
to what needs fixing.

Keep the original words. Pull out the detail. Decide what to investigate.

Alex’s conversation
“It’s broken. I can’t finish my order.”
After a follow-up

“On my phone, after I choose Apple Pay. The button goes grey and nothing happens.”

Suggested summary

Checkout stalls after
Apple Pay on mobile.

Based onOn my phone, after I choose Apple Pay.
Product areaCheckout
ImpactBlocks a purchase

See where your product
needs attention.

Browse the inbox, open the full context, and keep feedback close to the part of your product it belongs to.

All feedback3 conversations
CheckoutConversation

Payment button stops responding

“It’s broken. I can’t finish my order.”
What the follow-up uncovered

On my phone, after I choose Apple Pay. The button goes grey and nothing happens.

Checkout stalls after Apple Pay is selected on mobile.

Did the question
actually help?

More replies aren’t the whole story. Review whether a follow-up made the problem clearer and added useful detail.

Clarity of the feedback

Original comment
Vague
After follow-up
Specific
YouYour review

“It freezes when I choose Apple Pay on my phone.”

Make the agent
your own.

Give the conversation a familiar place to start.

Make yourself at home.

Widget colour
Widget corner
We’re listening

What could be better?

Tell us what’s on your mind.

I had an idea while using the editor…
Share feedback
Feedback with tellpin
Feedback

Add the agent with
a single script.

Create a project, customise your widget, and add your installation snippet.

Your website
<script
  src="YOUR_WIDGET_URL"
  data-fbai-key="YOUR_PROJECT_KEY"
  async
></script>
Copy your exact snippet from the dashboard.

Ready to hear from someone.

Try the last step of the setup flow.

Before you ask.

What makes Tellpin different from a feedback form?

Tellpin can ask up to three contextual follow-up questions, using each answer to decide what to ask next. Visitors can finish sooner. The original comment, conversation and resulting insight stay together for your team to review.

Are these live AI conversations?

The conversations, workspace and quality comparison on this page use sample content and run locally in your browser. They do not send submissions or measure real customer outcomes. Live AI requires provider configuration.

Do we still review the feedback ourselves?

Yes. Your dashboard keeps the original submission and follow-up context together. Your team can review feedback quality and decide what to do next.

Can we customise the widget?

Yes. Set the colour, corner position, opening question, welcome and thank-you messages, and launcher text. Preview your changes before saving.

Can I start using Tellpin today?

Yes. Create a free account, confirm your email and add your first project. Upgrade when you need more AI conversations or projects. The app and pricing are in English.

There’s more
behind the comment.

Ask the next question.
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