tellpinLog in Your feedback widget takes “it’s broken” and then goes quiet. tellpin asks follow-ups until the comment is clear enough to fix, and keeps their original words next to the insight.
“The export is broken” could mean anything. tellpin asks what happened, where, and what they expected, so you get something you can actually investigate.
It stops early when it’s clear, and never asks more than three follow-ups.
“The export is broken.”
A failed download? The wrong file? There’s a missing piece.
First, find out what “broken” means.
Keep their words. Pull out the detail. Get a one-line summary your team can act on without rereading the whole chat.
“It’s broken. I can’t finish my order.”
“On my phone, after I choose Apple Pay. The button goes grey and nothing happens.”
On my phone, after I choose Apple Pay.
Feedback lands in an inbox by product area, with the full conversation attached. Built for small product teams who still read every comment themselves.
“It’s broken. I can’t finish my order.”
On my phone, after I choose Apple Pay. The button goes grey and nothing happens.
Checkout stalls after Apple Pay is selected on mobile.
More replies are not the goal. You can check whether a question made the feedback clearer, or just added noise.
“It freezes when I choose Apple Pay on my phone.”
Opening question, colour, corner, thank-you. Preview before you ship the widget.
Create a project, drop in the snippet, start collecting. No research ops setup.
<script
src="YOUR_WIDGET_URL"
data-fbai-key="YOUR_PROJECT_KEY"
async
></script>Try the last step of the setup flow.
tellpin asks follow-ups when a comment is vague, stops when it’s clear enough to fix (three max), and keeps the original, the conversation, and the insight together.
Product teams on live web products who get feedback already, but mostly one-liners they can’t act on. Especially useful if you ship often and don’t have a researcher.
The conversations, workspace and quality comparison on this page use sample content and run locally in your browser. They do not send submissions or measure real customer outcomes. Live AI requires provider configuration.
Yes. Your dashboard keeps the original submission and follow-up context together. Your team can review feedback quality and decide what to do next.
Yes. Set the colour, corner position, opening question, welcome and thank-you messages, and launcher text. Preview your changes before saving.
Yes. Free account, confirm email, add a project, paste the script. Upgrade when you need more conversations.
Start free on one live product. Upgrade when the follow-ups earn their keep.